FAQs

Partner Onboarding Platform is a platform where you can register as a potential partner with TATA 1mg by submitting your relevant KYC documents & product catalog with images to the onboarding & legal team with a purpose of selling your healthcare products on 1mg.com.

TATA 1mg is a known leader in the Indian e-healthcare industry with maximum online reach and highest credibility. With more than 27 million deliveries and over 195 million visitors each day, TATA 1mg has helped partners increase their business multifold.

Anyone who operates in the healthcare segment can partner with TATA 1mg including manufacturers, marketers, distributors, retailers and others. To start selling, below are the steps you need to follow to commence the process:
  1. Provide a GSTIN and Bank Account details
  2. Cancelled Cheque
  3. KYC Documents and Licenses

To partner:
  1. Register yourself at with GSTIN, Bank account, KYC Documents and Licenses
  2. List your products under specific categories (allopathic, ayurvedic, homeopathic, medicines, vitamins & nutrition supplements). Share and upload all your product details
  3. Select your delivery options
  4. Start getting orders

There are a couple of delivery options like Easy Ship and Self Ship.
  1. Under Easy Ship delivery option, all you need to do is pack your products. Our courier partners will pick them up and deliver it to your customers without any extra shipping cost.
  2. Under Self Ship delivery option, you will have to pack your products and ship it to your customers
Tata 1mg also offers to buy your products depending on your eligibility and manage end-to-end operations.

No, you would not have to courier your products to Tata 1mg. Depending on the delivery model you opted for, you can either manage shipping at your end (self ship) or our courier partners will pick up your product and deliver it to the customer (easy ship).

You are required to have the following documents:
  1. Valid GSTIN
  2. Cancelled cheque
  3. KYC Documents and Licenses

Yes. In case you are a new partner you will have to pay one-time onboarding fees depending on the type of account and nature of business.
If you are an existing partner, you will only have to pay the product listing fees and there will be no onboarding fees.

After all the required documents, licenses and product list have been verified and your partner profile is complete, you will get a seller panel post which you can start selling your products.

Based on the delivery option you select, you can either manage shipping at your end (self ship) or our courier partners will pick up your product and deliver it to the customer (easy ship).

The payment will be made directly to your bank account. TATA 1mg will settle your payments within 7 business days post delivery of the product to the customer.

Help is always a click away. If you have any question, you just have to send an email to partners@1mg.com

Margin structure will be based on your total products catalog and will differ across categories and vertical/sub-categories.

Once you pay onboarding / listing fees, our representative will get in touch with you and guide you through the next steps. In the meanwhile, a dedicated Catalog Onboarding Expert picks your account and coordinates with our content and design teams to make your catalogue live.

The payment will be made directly to your bank account. TATA 1mg will settle your payments within 7 business days post delivery of the product to the customer.

The payment will be made directly to your bank account. TATA 1mg will settle your payments within 7 business days post delivery of the product to the customer.

To start selling your product on TATA 1mg, you first need to list your products. You should provide us with all the essential product information such as the product category, brand name, product features and specifications, product images and price. All these details will help your customer to make an informed decision while purchasing your product.

We give you a step-by-step process of how to list your products on our website. You will need to share all the relevant attributes as per the sample template shared by TATA 1mg.

Yes, we are happy to help you at every stage while doing business with us. In our endeavour to provide the customers with credible information about the medicines and healthcare products, we work closely with our sellers, brand partners and manufacturers to ensure their product content on TATA 1mg is polished and of the highest quality.

There are a wide range of product categories in our healthcare segment which can be listed on TATA 1mg. You can list your Allopathy, Ayurvedic, Homeopathic medicines, Vitamins & Nutrition supplements and other health-related products on TATA 1mg.

Yes, the product format for both the product categories is different. You will have to download the sample product format excel sheet after you log in to the Partner Onboarding Portal and upload the relevant product Catalog as requested.

Our logistics partner will pick up the product from you and deliver it to the customer. All you need to do is keep the consignment packed and ready for dispatch.

Through our seller dashboard, we make it really easy for you to manage your orders. When you receive an order, based on the delivery option you select, you can either manage shipping at your end (self ship) or our courier partners will pick up your product and deliver it to the customer (easy ship).

You will have to take care of the product packaging. We have a vast network of industry best suppliers of packaging materials. We can connect you to them and you can purchase the excellent quality packaging material which ensures that your items remain unchanged and undamaged.